I’ve noticed the phrase “No Problem” has become the defacto response to “Thank You” in many business transactions. When I was a young customer service representative, I was taught it’s bad customer service to say “No Problem”. By saying, “No problem“, you are implying that if there had been a problem, you wouldn’t have reciprocated your appreciation.
In a 2009 blog post on Conferoinc.com
, Elaine Buxton gives t her reaction when her “Thank You”
was greeted with “No Problem” at an airport restaurant.
“As a customer of this quick service restaurant, was I expected to cause a problem? Did the employee think I, in particular, might cause a problem? Is it a good thing that I did not cause one? Or was the employee somehow pleasantly surprised?”
The phrase “No Problem”
seemed to catch her off guard and left her feeling a little unappreciated . Especially, when it was contrasted to the response she overheard from four US servicemen when someone told them “Thank You for your service”. Read the blog post
Professional communication trainer Dan O’Conner
says it this way, “While we certainly don’t mean to sound unprofessional when we say, “No problem,” to do so implies that there may have been a problem to begin with, but you’re forgiving the aggravation. Furthermore, it simply sounds unprofessional. If you listen to savvy, powerful communicators respond to people thanking them, you’ll note they simply say, “You’re welcome.”
I think that sums it up nicely. “Your Welcome”. It’s simple, straight forward and conveys the intended appreciation toward others. In fact, here are three phrases that are better than “No Problem”
It’s my pleasure.
Glad I can be of service
While it may be tempting to use the casual response “No Problem”, give the above three responses a try. You may just find that you sound more professional, more appreciative and more original.