Shane Purnell on RTW Nation Podcast

In today’s business environment, even traditional industries like healthcare are being disrupted.  This disruption has also led to incredible opportunities for anyone looking to lead.  Recently Platform Giant Communication founder Shane Purnell visited with Mark Stipc on  RTW Nation, a podcast focused on helping  Australian businesses navigate the WorkCover system more effectively, to discuss how building…

No Problem Is a Problem.

I’ve noticed the phrase “No Problem” has become the defacto response to “Thank You” in many business transactions.  When I was a young customer service representative,  I was taught  it’s bad customer service to say “No Problem”. By saying, “No problem“, you are implying that if  there had been a problem, you wouldn’t  have reciprocated…